In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! How do I file a claim and get a refund if I have ticket insurance? When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The form needs to be signed and stamped by your GP and this may be chargeable to you. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Please provide details in the box below and attach supporting documentation as appropriate. The documented police or fire brigade report. mail I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Klicka hr fr att kontakta oss. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Besk vr hjlpsida fr mer hjlp och support. Events may be postponed or canceled for a variety of reasons. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. It's all a fan needs, all in one app. We will notify you by email if this box office collection is required. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. With a simple integration this product has gone from strength to strength enabling AXS . Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. I bought these from AXS . AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. They will pursue AXS who in turn, will keep your money. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Please consult the seller fee information found within our Service. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. DE If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. For more information, please see our A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Please note: The account holder is liable for bank charges levied by the receiving bank. OH MY FUCKING GOD! We hope that you have a great time at the show. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. A scan or clear photograph sent by email is acceptable. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. Holder must possess a ticket to enter the property or venue listed on the ticket. (United States) If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. The site owner may have set restrictions that prevent you from accessing the site. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If buyers Payment Method provider does not remit payment, the transaction will be canceled. How do I get my . Privacy Policy. Did the same happen to you? Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. Terms, conditions, and exclusions apply. We act on behalf of a seller (our Client) when selling Primary tickets. The original advice from the armed forces giving advice to travel at short notice for military service. How do you send documents to Uber? AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Pick your exact se. All ticket prices for events that occur in the United States are stated in U.S. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Venue/Event Specific Terms and Conditions. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Official Tickets and Your Source for Live Entertainment | AXS.com During the event, strobe or theatrical lighting may be used. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Press question mark to learn the rest of the keyboard shortcuts. Seller fees on the Service may vary. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. Verification of information may be required prior to the acknowledgment or completion of any purchase. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Cookie Notice COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Are you looking for comprehensive cover for Covid cancellations? Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Footer.languageSelector.ja-jp.region We notice that your web browser is out-of-date. SAFETY AND SECURITY. I bought these from AXS and paid 214 (bit of a rip off site . Unfortunately, we will not be able to issue a refund on your ticket insurance. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! I realised I was too late for the standard entry tickets, as they had all sold out. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Holder covenants not to sue any of Releasees for use of Personage as provided herein. If you paid by credit card it may be possible in certain circumstances to. We all hate lines. . If you are purchasing a resale ticket (i.e. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. Mastercard, date running time selected at the russian of purchase. If the event is rescheduled, we'll advise what options are available to you. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. However, it is not clear if this would cover government advice. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). TicketPlan cannot be held responsible if incorrect banking details are provided. All applicable fees and charges will be disclosed prior to completion of your purchase. Thank you for taking the time to let the people know. Click here. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Please complete the section which is relevant to your application. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Below you'll find an important update on COVID-19 and your events. found at the bottom of this page. IP: 161.35.97.149 You are urged to review all pages displayed during your completion of a purchase. These documents are require to process your application and you are unable to submit your application without these documents. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. . Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. If I have Allianz ticket insurance and miss an event, can I get a refund? You will be entitled to a refund unless otherwise notified directly by your point of purchase. If I have XCover ticket insurance and miss an event, can I get a refund? ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". They lure you into buying the insurance but little did I know that a refund will be issued . For tickets to events located in the United States, the Service is operated by AXS Group LLC. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. A per-order delivery fee may also be assessed, depending on the delivery method. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Any restrictions on transfer or resale will be communicated to you (e.g. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Please note that further documentation may be required following our review. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. and now it says "refund pending". Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Latecomers may be seated at the discretion of Client or venue. This tracks your activity using third party cookies. email from them: "Thank you for contacting AXS. You should base your purchase decision solely on the information provided. By Insurance Site July 2, 2022 July 2, 2022. Reporting Fraud. Any ticket issued via the Service is a revocable license. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. (United Kingdom) Then be careful what insurance you pay for. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. But with Event Ticket Protector, they won't need to worry. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. For tickets to events located in Canada, the Service is provided by AXS Group Canada. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Are AXS Premium tickets sold for every event? The truth is that paying for insurance to guard against this is a waste of money. Let us know what you were doing when this page came up, plus your IP and request ID All ticket prices for events that occur in Canada are stated in Canadian Dollars. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. PROMOTION RESTRICTIONS. Only items purchased on the AXS official website can be returned for refund or exchange. It's all a fan needs, all in one app. I don't know why LiveNation pushes them, but it . If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. A refund AXS the company right which she bought the tickets sent via an email telling. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Click Close and Add Documents to go back and add them now. Because almost every single time I go through them, its a battle to obtain my ticket. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Travel insurance: which policies have the best covid cover? Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. When it's time to go home, all combo lock deposit refunds are issued quickly. You should evaluate your risk in determining whether to attend the event. . If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. In these cases, customer service will attempt to contact you, using the information we have on file. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. x. Individuals in possession of a recording device are subject to confiscation and/or ejection. It may take up to 30 days before we are able to review your claim. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. Occasionally making progress only to be timed out. Almost fell for the scam myself until I saw this. ', Beware of this fake Disney+ phishing email. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Kia was extremely helpful, efficient and patient with all my questions. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Date on which medical attention was first sought for illness/injury? Hey did you end up filing a claim with Amex? Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. All fees and charges relating to your transaction will be disclosed to you during the purchase process. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. The availability of tickets is subject to change. The document details need to meet the requirements of your Booking Refund Protection. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Apply for a refund. IT IS NOT AN INSURANCE POLICY. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. If they allow it, you'll get a refund. Reply from AXS UK.