SR1 3HA, Registered Office: 1. Foreign, Commonwealth, and Development Office website. Where we are package organiser If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. You are advised to read these carefully prior to requesting us to book your flight. That might sound perfect to you - stock up on foreign currency via the same people who are organising your trip. Is it possible to change a name on my booking? Advance Passenger Information (API) must be provided to the authorities before you travel. Packages that include a flight element are financially protected by the ATOL What if my holiday is affected by Coronavirus? The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. Turns out, he was way off base. We will contact you within four weeks of your departure date to discuss the options*. Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. Policies vary between airlines, so it is best to ask about restrictions when booking your flight. Your contract will be with the individual suppliers and not with us. All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. You can save on a lot of items. This required information includes your passport details and your contact information. Our responsibility for your booking The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! 25. And as the biggest independent UK travel agent we have access to thousands of holidays. Compare pay for popular roles and read about the team's work-life balance. More information can be found by visiting the following government website link: Flight arrival times are "To Be Confirmed". Behaviour "It was frustrating," he said . 9. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Hays Travel has now issued a refund to Sharon. How can I arrange assistance for my flights? . Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. Two years later, the business . Booking If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Please ask us for details at least 72 hours before your outbound flight. Our responsibilities are limited to making the booking in accordance with your instructions. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. What is ABTA and what does this mean for me? In other areas, it is recommended that you drink bottled water, which is readily available. Passengers take full responsibility for their own luggage on all types of transfers. Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip: 11.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). However, your flight times will be confirmed when you receive your tickets. not be ATOL protected. Insurance If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. In fact, some countries require you to have an International Certificate of Vaccination or Prophylaxis (ICVP) before you enter. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, please visit www.abta.com. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. By clicking the departure date within the search form on the Home or Holidays pages, you will be presented with a calendar which will show the results of all available dates. Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. 3. If special assistance is required, you should notify us at the time of booking. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. This figure denotes a decrease . Visa requirements vary from country to country. All major currenciescan be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. Until a component has been confirmed by the individual supplier, no contract has been formed. Companies that committed to offering refunds in most scenarios put to them by Which? Hays Travel will, where possible, give you the option to purchase additional baggage allowance for a fee dependent on the airline. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). Make sure you allow seven days for the letter to be received. Hays Travel Leicester Oadby - Services | Facebook Log In or Create new account Community See All 820 people like this 842 people follow this 2 check-ins About See All 70 The Parade (4,651.05 mi) Oadby, UK, LE2 5BF Get Directions +44 116 412 5882 Contact Hays Travel Leicester Oadby on Messenger www.haystravel.co.uk Travel agency In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. Hays Travel is the UK's largest independent travel agent offering great-value holidays and outstanding customer service. Passports, Visas and Health How long will it take for my booking confirmation to come through? MORE+ Dec 26, 2022 Click to Save $12.03 Average Savings All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. You are paid holiday to the value of your holiday entitlement. 15. And as part of the services they offer, you can order holiday money from them. Changes or Cancellations by the Supplier In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Some requests cannot be guaranteed. Should you require treatment while abroad or need to be flown back on medical ground to the UK, you can contact your travel insurance provider on their emergency contact number for further advice. Yes, but only if your travel insurance policy includes cancellation cover. Hays Travel Card is free to use worldwide in millions of locations. 18. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. The service provided will be the same as received by a person covered by the country's insured medical scheme. The application form is available online at https://esta.cbp.dhs.gov Prior to travel, you are required to complete the online application (currently in English only). Online check-is usually available from approximately 5 to 7 days before departure date. We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. This advice is applicable for anywhere where US Dollars are accepted. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Certificate go to: View An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. The ATOL protection does not apply to all holiday and travel Revenue of Hays Travel Limited in the UK 2008-2022. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. Your Financial Protection Flights An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". We advise you visit the relevant airport website for information on which terminal your flight will be departing from. Registered Office: Gilbridge House, Keel Square. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Your experience matters. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact the telephone number or email address provided on your Hays Travel Booking Confirmationprior to departure. I think my tickets are incorrect, what can I do? . If you are on an All Inclusive, Half Board or Full Board basis, you may lose a meal due to your flight times. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. Canaries, View Hide this message Skip to main content. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. scheme. The gaining of a visa or travelling visa-free with an ESTA is merely part of the travel approval process and does not guarantee you automatic entry to the USA; this is down to the immigration officer at the port of entry. Tyne and Wear, To help us assist you quicker, please include your booking reference number. 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). It is always useful to include a few items in your luggage in case of any unforeseen emergencies. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned. Hays Cruise is a division of Hays Travel, the UK's largest independent travel agent. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. | Read 541-560 Reviews out of 850 We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. This leaves us with the option of using official ratings (ie. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. Can I change my hold baggage allowance once I have booked? If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. You can generally book 12-18 months in advance, and our inventory is regularly updated. Avoid it you will have no job security . 1.2 We act only as an agent. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. Please note, airlines can prevent travel if they are worried about how far along in your pregnancy you are. 17. When travelling to the USA, what kind of currency should I take? If one shop has let you down there is no reason to avoid all their branches/members. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. not be ATOL protected. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. We will arrange for you to enter into a contract directly with the airline concerned. Not all airlines allow passengers to check-in online prior to travel. 16. She said 388 staff affected by the closures would be offered "alternative work options" to .
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