It's not the power line and I don't think it's the regular cable either because there's no service outage. How to report a down or damaged CenturyLink line. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Let us give you a call as soon as an agent is available. My thinking, if I were to do this at my house would be that that 1.) It's infuriating. For immediate assistance, check out the Xfinity Assistant. Press question mark to learn the rest of the keyboard shortcuts. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Press Enter to send it. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. How much notice do you need to give Comcast to cancel? Emails sent with an attachment cannot be processed. Asking on behalf of my place of business. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. You may have to enter a lot of personal information to get connected, including your ZIP code. A tree in my back yard has two large branches resting on the phone/TV cables. A drop-down list appears. How do I report down a cable line? Verizon Business customers. Comcast Xfinity Outage Map. Find an Xfinity Location Check the status and hours of locations near you. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) and our Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Ask for the Comcast liason. Downed Power Line. Then, call PG&E at 1-800-743-5000. We have made changes to keep employees safe so response and call times may be longer than usual. Then, to let us know why you're calling, say Line is down.. Asking on behalf of my place of business. It's in front of my yard, and it goes across the street. Comcast does not do tree trimming. Here is a list of frequently requested telephone numbers: Cable. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Make the report to that person.. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Youve reached the best place and perfect person to help with virtually all of your account needs! Its important that you dont exit the vehicle unless youre in imminent danger. Just select Xfinity support and you will be able to speak with the next available specialist. For immediate assistance, check out the Xfinity Assistant. Call 800.288.2020 . How to Report an Issue Online Visit xfinity.com/xfinityassistant. Thank you so much for contacting our Xfinity Support Team over Reddit. We ask for direct messages because we can't post personal information in public. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. -ATTU-verseCare. Then Call Us. Stay at least 35ft away from any downed wires during cleanup and other activities. Hello there! They have been hanging very low for over a year. https://corporate.comcast.com/stories/meet-our-digital-care-team. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. If the center conductor of the cable is solid copper, it carries it quite well. What to expect: Your complaint will be posted online in a public database. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Their credit are expensive and for them to delete for no reason given is full fraud and Theft. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Press Enter to send it. . The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Report it online using Xfinity Assistant. How do I report a downed telephone line? When asked if you want to order new service, say "No." Type a message to let us know what your issue is. The tree and the cable are both on the grass verge next to my property. A coaxial cable is capable of carrying current. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Search accounts based on account number, or chat online. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. up. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Reporting this to comcast seems to be a problem. . Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Say "No account." Please send us a direct message to "Xfinity Support" with your full name and address. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Question: Does Comcast Hve To Repair A Cut Cable Line. A recent storm brought down a tree which took down one of the above ground cables by my house. When should we expect this to be corrected? This website wants shut A drop-down list appears. We have made changes to keep employees safe so response and call times may be longer than usual. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. 5. Companies respond better when others are watching. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! This website is using a security service to protect itself from online attacks. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Call 911, which will get the FD out to asses the wire (s). Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Let us know. Thanks. How do I report this? This option is available 24 hours a day, 7 days a week. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). With our new Xfinity support chat, you do not need to input the name of a person. -You are responsible for the "mast," the . I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. If youve got a free afternoon, you can run the cable yourself and save some money. Update on June 10, 2021. Please help before someone gets hurt. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Please send us a PM with your first and last name, as well as house numbers to your service address. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. You will need to contact a tree trimming service yourself. Should you experience further issues, please create a new post. You aren't allowed to. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Hello saftek and welcome, Thank you for reaching out to our forums community, its great we can connect this way! If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. It is to be expected when weather conditions are severe. How does cable internet get to your house? It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Scroll down and select Manage Internet. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. To qualify for the credit, customers must: 1. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. The tree and the cable are both on the grass verge next to my property. No worries, Our team can definitely help right here! How to Reach a Real Person at Comcast/Xfinity. I am an Official Xfinity Employee. X | `>`. Remember: This number is just for unburied ground cables. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Hope this helps you out. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. First Call 9-1-1. the chances of Comcast having their act together enough to even . Let us know if you find downed or uncovered wires or cables in your area. How do you get straight to a representative? If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Sound the horn, roll down your window and call for help. The tubing will start to shrink almost right away. I have a downed wire in the middle of the street. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Id give them a ring. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. For immediate assistance, check out the Xfinity Assistant. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Voting closed 14. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Let us know. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Our team can assist with getting those downed wires raised. Please call this number (855) 307-4896 to set up your service. In the top right corner, you'll see a little chat icon near the bell icon. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Then, call PG&E at 1-800-743-5000. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. The channel and its live streaming world news is available . Never touch a downed overhead electrical line. For more information, please see our Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. to Call your mayor's office. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I am a bot, and this action was performed automatically. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Usually 911 dispatch has unlisted numbers for utilities. Contact Us | Comcast Business Support You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. If you absolutely need to have it removed, consult with an electrician before doing so. We truly appreciate you taking the time to reach out to let us know about a downed wire. For immediate assistance, check out the Xfinity Assistant. Can you direct message your name and address? Press question mark to learn the rest of the keyboard shortcuts. Who is responsible for cable line from pole to house? Some utility companies mark or paint their lines. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Click Continue. Please contact the moderators of this subreddit if you have any questions or concerns. Our community is your official source on Reddit for help with Xfinity services. You can email the site owner to let them know you were blocked. Call us anytime at. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. I am a bot, and this action was performed automatically. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. By selecting Accept all, you consent to our use of Cookies. I have a downed line in my front yard. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Report downed power lines at 713-207-2222. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. However, its critical not to cut into a power line, as you know. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Our community is your official source on Reddit for help with Xfinity services. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Where or how can I report this? While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. You can report an issue by going to the Xfinity Status Center. Then it tells me it can help me better if I sign in. In order to get started can you please send me a Modmail message with your full name and service address? Immediately Call Emergency Services. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. We have all the tools to help with your cable line and make sure it gets taken care of. You have to sign up for gig service and sign a 2 year contract first. 7 years ago. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Dial 333 to get connected to a customer service representative. Rod Furlan is a crook and Thief and should be held accountable. Hope this helps you out. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. I am at a loss. ASA, ABA, Adherence). That person will tell you who the city's contact is in the Comcast governmental affairs office. 2 1 RR ryanray.rr81 Visitor 2 Messages I also appreciate you taking a moment out of your day to reach back out to our team! We've had a downed wire touching our building for about two months at this point. Responsible . Thank you so much Anthony for sending us over those details and the Modmail. Archived post. The easement at my back property line has poles with electric and utility lines. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Two delivery trucks have had close calls recently. Occasionally there is a mix up and Comcast forgets to bury the drop. Hello @user_300363 and thank you! Thank you for reaching out to the Digital Care Team. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. That's not what we want to see! This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. I really appreciate you being a member of the Comcast Family! Payments are posted to your account after 5:30 p.m. on the day they are received. Connectivity and managing Your Comcast Business network. How do I know if my home is wired for Comcast? Welcome to the Xfinity community! I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Click to reveal The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Discussion. It may be used in setting the FCC's priorities for regulating companies like Comcast. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Call 800.288.2020 and select Repair. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. It's a hazard to pedestrians and vehicles! Our team can help get that line raised. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I explained this to the rep when I called to cancel. I am extremely frustrated this issue has not been of the upmost importance to your company. Thank you for bringing this issue to our attention. New comments cannot be posted and votes cannot be cast. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Privacy Policy. Sky News is distributed via an English-language radio news service, and through online channels. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Thank you! If you have questions about your services, we're here to answer them. Include the words "Firewall Investigation" in the subject line. The ground around your car may be energized. For more information, please see our Call BGE at 1-877-778-2222 to report any downed electrical lines. A: Cable and phone wires dont carry current, so its safe to remove them. I hate to hear this has been your experience and would love to investigate this for you! I suspect it's an old wire). If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Don't touch anything or anyone in contact with a downed power line. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. There may be a 60 day notice cancellation fee for your service. Who do you call for a downed cable line? If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I have followed these instructions and sent the private message on 6/1/21. Where on your property are the lines down on and would you consider them a safety hazard as of now? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hi, @user_af7a95. came out and verified that it isn't live. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Should you experience further issues, please create a new post. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Select Restart Modem to begin troubleshooting.
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