This is a notification system message to inform you that the transaction was cancelled by the customer. The syntax of the request was not understood by the server. This is a required value within the Protocol and you will need to check your code to ensure that you are sending this information for each transaction you register with Sage Pay. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. The Authorisation attempt was Declined by the cardholder's card-issuing bank. When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. The Delivery Address contains invalid characters. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Accept Payments online and store credit card info, SagePay Test transactions are always Pending, say Failed in MySagePay, Sagepay Test Environment apparent limitations, Confirmation email is not populating on Paypal (pay by card) with sage integration, Sagepay Pi - Error: 3364 (Card on File is not supported for one time tokens), Programmatically determine if Sagepay card details form is incomplete, Sagepay direct upgrade 4.0 does not open 3d secure page in live mode, Identify those arcade games from a 1983 Brazilian music video, How do you get out of a corner when plotting yourself into a corner. An ERROR has occurred on the Sage Pay System. Please ensure that you are posting this field with each transaction and that you use the correct value. Try a different card" solved. The value, if supplied, should contain either 0, 1, 2 or 3. Some cards have restrictions on cross-border usage. You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. The PhoneID is not registered to any vendor account. Opayo receive updated card ranges regularly that are added to our systems for mainstream card types - if the card being used for the transaction falls into this category it will be updated when the new ranges are provided to Opayo by the card issuers. I hate Sage Pay anyway but unfortunately the pizza delivery company uses them, I get the error: The Card Range not supported by the system. If you attempt to refund in another different currency to the original payment then you will receive this system message. 3D-Authentication failed. The VendorName is invalid or the account is not active. A range of payment methods are accepted by the manual payment method (here is the list of all accepted facebook payment methods When you receive the notice: "card not supported" on your credit card machine, it means just that - the specific card brand (or type) you are attempting to charge is not supported by your processor (or you are yet to register for processing that card brand). This system message will appear when the REFUND you are attempting, which in combination with all other REFUNDs againsts the original transaction, would exceed the value of that transaction so the REFUND cannot be permitted. You may wish to contact the customer to gain feedback and find out why they did not wish to pursue with the transaction. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. Check the content of the field you passed to ensure the e-mail address is valid. Any other characters or lengths will produce this error. If you submit a value which is not in line with the ISO 4217 codes or is not set up on your account, you will get this system message. The expiry date of the card that you have entered on the payment pages is in the past. - the incident has nothing to do with me; can I use this this way? This could be caused by several reasons such as authorisation communication and high volumes of transactions being authorised. If you did not provide a vendor name, then it would have been supplied by Sage Pay. System boots fine with secure boot off. The first step to resolving this issue is to identify if the shopper has made an error when they have entered the card number when making the payment. The card number that you have entered on the payment pages is not a valid card type. Please ensure you send exactly what was provided to you by your bank during your Code 10 check. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. Then select Troubleshoot > Advanced options > Startup settings one by one. So could you tell me how can I recompile CIF module manually with the MLNX_OFED that is already installed. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. Please ensure that you only ever use a fully qualified URL. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0712 and not as 07/12 should be sent for an expiry date of July 2012. It should be less than 40 characters long, contain only letters and numbers with no spaces or special characters (except for hyphen(-), underscore (_) or full stop (.)). Please supply ISO 4217 standard currency codes. You will need to check that you are sending the correct SecurityKey of the original transaction in this field. Possible solutions. You will need to check that this field is sending the correct reference. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. Visa Electron cards work similarly to a Debit card, but require that all funds be available at the time of charge. The DeliveryFirstnames value is Too long. I need the MLNX_OFED for the infiniband network card works properly. You do not have any Custom templates uploaded onto your Sage Pay account and have selected to use the Custom templates option within your live My Sage Pay account. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. No further action required. When you get this error message the card number and range cannot be validated as the card range is not on our platform and because of this is not supported and will not allow transactions to be processed. The RelatedSecurityKey does not match the original transaction. . The Failure URL value will need to be provided within your crypt string when posting your transaction registration. So far the gatway has been working as expected with failed payments, showing a failed payment message on the checkout page as either the card was declined or the card range was not accepted. The check digit invalid. The resource requested is no longer available and no forwarding address is available. There are no card details registered for the token. The certificate must be valid, based on the computer system clock (not expired or valid with a future date). Selecting this option will clear the SD card in a few seconds. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). Used sbupdate to generate unified UEFI kernel image and used efibootmgr to register the kernel image. rev2023.3.3.43278. An Authenticated transaction which is unable to be 3D authenticated will be registered and stored by us. The crypt string has been encoded incorrectly. Your transaction has been Registered successfully and will need to be authorised to be sent for settlement. The Amount field should only contain numbers, with no separator characters and formatted to the correct number of decimal places for the specified currency. You must always check your code to ensure that you are providing a valid identifier within the VendorTxCode field for all transactions. The document/file requested by the client was not found. The Apply3DSecure flag is invalid. You will need to check your code to ensure that the field is sending the correct code. Error parsing the request XML. The email address provided was not recognised by PayPal. You will need to check your code to ensure that you are not send more than this. Facebook Ad Account payement error"The card type you entered isn't supported. Learn more about bidirectional Unicode characters. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). You must ensure that you are sending the name of the cardholder only within this field and that no numerics or invalid characters are being posted. Pick Up Card. More information on the different TxTypes can be found within the protocol document. The Customer Name contains invalid characters. A valid value is required,this must be value between 0 and 999999999.99. Cannot create the new user. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. The Related transaction is not an AUTHENTICATE. The authorisation process took longer than expected and therefore the Sage Pay system had timed out the transactions. The GiftAid field can only ever contain two values : 1 : Allow Gift Aid 0: Do Not Allow Gift Aid. The method requested is not permitted against this resource. The Amount is outside the mininum and maximum limits. If you receive this system message, we would suggest that you refer to our system monitor page (http://www.sagepay.com/system_monitor.asp) for more information. Is it possible to create a concave light? You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. The DEFERRED transaction you are attempting to RELEASE has already been ABORTed. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. bloomfield, nj water meter replacement. Only whole numbers of Yen are acceptable. Share Improve this answer Follow answered Nov 28, 2018 at 14:06 snack_overflow 536 2 11 27 It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) Client IP address is restricted by the vendor. The message POSTed to the Sage Pay system was of an invalid type. This URL must be http:// or https:// and be less than 255 characters long. If you have received this system message, then the value which you have provided in this field is not what is specified within the protocol. The ApplyAVSCV2 flag is invalid. You will need to send the long card number only which is situated on the front of the customers card. You will need to ensure that your code is passing either a value of 1 (Allow Gift Aid) or 0 (Do not Allow it) within this field. The expiry date of the credit or debit card must be entered in the expiry date box provided on the payment screens in order to continue with the transaction. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, SagePay: Test card details not being accepted, How Intuit democratizes AI development across teams through reusability. You will need to check to ensure that the correct value is being submitted. You will need to contact Sage Pay support once you have confirmed the URL that you are attempting to contact. Cannot retrieve contributors at this time. This is an important field as it allows us to identify and process the transaction through your account. An active transaction with this VendorTxCode has been found but the some data fields are different. In this case, please . You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. The CardNumber field provided does not contain a valid card number and may contain characters other than numbers such as letters. You must supply one of the following nodes with this command, either OR . If any other characters or digits are entered then this error message will be displayed. The Amount value contains a decimal point. The ClientIPAddress format is invalid. Your Notification URL must contain a fully qualified domain name (beginning with http:// or https://) and be less than 255 characters in length. You are attempting to POST data to a sage Pay Service that does not exist or is not currently available. This is a required field and needs to be sent with every transaction you register with Sage Pay. When the card number is entered into the Opayo system we use the range to identify the card type, and validity of the number before processing the transaction. More than 50,000 rows returned. Difficulties with estimation of epsilon-delta limit proof, Replacing broken pins/legs on a DIP IC package. vegan) just to try it, does this inconvenience the caterers and staff? Your system should be storing this information and be retrieving it from your database when performing the above actions. cannot be more than 50 if is not provided. Your deferred transaction was Aborted successfully. The create token value is invalid, should be either 1 or 0. If no card address is provided you will be presented with this error message. e.g. It should be less than 40 characters long, contain only letters and numbers and match the value passed in the original transaction. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Uncover locations like caves, mines, a lumber mill, as well as otherworldly locales at your own pace. The BillingAddress field which you have provided is longer than what is allowed. The Vendor field should contain the vendor name supplied by Sage Pay, or selected by you when completing your online application form. Cannot authorise this card. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. Similar results when you try and use an active card on the test.sagepay. Please press Windows key and R key on your keyboard at the same time. From System Information; Step-1. can not be less than 8 characters. The VendorTxCode has been used before. You must send the card holder's name in the CardHolder field of your transaction registration POST otherwise you will receive this system message. You set up the length and range of card numbers that are acceptable for each card type. The PaymentSystem is not supported on the account. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? You will not be able to perform a RELEASE or an ABORT against any other payment type other than a DEFERRED transaction. The number of authorisation attempts exceeds the limit. All VendorTxCodes must be unique. The Amount field value can only contain numbers with no separator characters and this should be formatted to the correct number of decimal places for the specified currency. Please check to ensure that a Failure URL is being provided with each transaction as this is a required field. Every transaction registration that is sent over to the Sage Pay systems must have its own unique VendorTxCode. This field should only contain alphanumeric characters and must be 100 characters or less. Please note that this only applies to Deferred transactions. This will need to be provided in order for the transaction to be able to continue. If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). The VendorTxCode has been used before for another transaction. This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. Requested Range Not Satisfiable : The request included a Range request-header field, and none of the range-specifier values in this field overlap the current extent of the selected resource, and also the request did not include an If-Range request-header. You will need to try a different card type. This URL must be http:// or https:// and be less than 255 characters long. There is no such username associated with your account. Any value longer than this will generate this system message. GBP for UK Sterling, USD for U.S Dollars. You will only be able to perform three attempts in order to gain a successful authorisation. The CardExpiry date that has been entered is not a valid month and year combination. Any URL's which are longer will generate this system message. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. The vendor does not match with the vendor who registered the token. 4021 : The Card Range not supported by the system. This URL must be http:// or https:// and be no more than 255 characters in length. 4022: The Card Type selected does not match card number. Exceeded the allowed amount of commands to execute. This error occurs if the Sage Pay system attempts to do something to a transaction that is not in a state where such an action is acceptable. 3D Secure rule not added. You will need to ensure that you have logged back into your My Sage Pay admin account and selected the Default templates in order for the Sage Pay payment pages to re-appear. If you send an AccountType parameter with your POST, you must have an equivalent merchant account set up to handle that type of transaction. The command passed in the parameter was not recognised. Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. If you have not been able to obtain a successful authorisation after the third attempt, the Sage Pay system will cancel your transaction and present you with this error message. Follow the steps to solve this issue . You must enter the post code to which the card being used is registered in the post code box provided on the payment page in order to continue. You will need to ensure that the card issue number length is being passed as it is displayed exactly on the customer's card. susan flannery daughter. Please provide different value. To learn more, see our tips on writing great answers. If you do not provide this value, you will receive this system message. You will need to ensure that you have entered the full card number correctly and only those numbers that appear on the front of the card and try again. How can this new ban on drag possibly be considered constitutional? You will need to ensure that you are passing a valid amount formatted to the correct number of decimal places for the chosen currency. Please try a different card. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. Please reveiw the information your server is posting to the Sage Pay server. You are only able to RELEASE a DEFERRED transaction once and any further attempts will result in this system message being displayed. Card failed the LUHN check. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), SOLO, MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). The credit or debit card number entered must be that of the card type selected before proceeding to enter the credit or debit card number. The only exceptions that can be provided as characters along with letters and numbers are hyphens(-), underscores (_) or full stops(.). All transactions which are posted to the Sage Pay system will contain a "Vendor" field which should contain your unique vendor name. The user does not have permission to view this transaction. Should not include leading zero's, and only include values in the range of 0 to 255. Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. You will need to check your code to ensure that the expiry date of the card that you have entered on the payment pages is not in the past or has expired. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. To know more about the cookies used in this website refer to our Cookie Policy. The Authorisation has been declined by the bank. Unable complete transaction due to resubmission of authorisation request by client. The user must have access to the specified . Error (retrieving/updating or inserting) data. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. There is a problem with the details that have been supplied. Please check to ensure that a Success URL is being provided with each transaction as this is a required field. values must be either PAYMENT, REFUND, DEFERRED, REPEAT, REPEATDEFERRED, MANUAL, AUTHENTICATE or AUTHORISE. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. It should contain the type of transaction you wish to perform including values such as PAYMENT, DEFERRED, AUTHENTICATE etc as outlined within the Protocol and Integration guidelines. Overlaps with an existing rule. A Postcode field contains invalid characters. The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). The RelatedVendorTxCode value is too long. When I turned secure boot on, BIOS spit out "The VGA card is not supported by UEFI driver" messages on post screen, and asked me to turn on CSM mode in the BIOS. You are not passing the currency field through with your transaction. Surcharge value for percentage cannot be greater than 100. A transaction is unable to be registered without this information. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. If any other characters or spaces are being passed or provided, then you will receive this error code and message. If you are providing a value which has more that 200 characters then you will receive this system message. You will need to check to ensure that the card number length being provided is correct and that you are sending the full card number situated on the front of the card. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. You will need to check your code to ensure that the currency type is the same as the original transaction. 2. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. The CustomerEMail field, if supplied, must contain a valid e-mail address which is less than 255 characters long. You will need to make sure that you are sending the correct values for example: 123.45 4567.89 0.34 12.30 but not the values 123.456 4,567.89 .34 12.3 Check your code to ensure you are formatting the Amount field correctly. The vendor account does not support direct refund. This should be one of the following: Barclays Merchant Services, NatWest Streamline, Lloyds TSB Cardnet, HSBC, American Express, Diners Club, Bank Of Scotland, JCB, Bank Of Ireland, Omnipay, Alliance and Leicester, PayPal, Allied Irish Bank or ChasePaymentTech. If you are providing a value which has more that 10 characters then you will receive this system message. If the monitor page indicates that there are no issues, please contact us for more information. Alongside this the error can be caused by the card number being entered incorrectly thus creating a completely new card number that is recognised or registered as a range. Hi Viky. All VendorTxCodes should be unique. Please ensure that you are posting this field with each transaction and that you use the correct value. You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. You will need to contact Sage Pay accounts as you are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. You will need to check your code to ensure that your server is sending a valid e-mail address which does not contain more than 255 characters in length. Values such as PAYMENT, DEFERRED, REFUND etc. The request was unsuccessful because the server can not support the functionality needed to fulfill the request. Error: only 0 Devices available, 1 requested. This provides a description of the goods purchased is displayed on the payment page as the customer enters their card details, and within the My Sage Pay admin area. The request was unsuccessful due to an unexpected condition encountered by the server. Any values provided which is not numeric will generate this system message. If you have received this system message it it likely that you have not provided us with a valid card number within the CardNumber field. The Cardholder Name contains invalid characters. Please ensure that you are sending the correct value in the TxType field. The start date that you have selected is later than the current date. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0710 and not as 07/10 should be sent for an expiry date of July 2010. There was an error processing this payment type, There is a problem with the details that have been entered for a European Payment Type. The related transaction that you are attempting to send a RELEASE or ABORT POST to is not a DEFERRED transaction. Find centralized, trusted content and collaborate around the technologies you use most. To correct this issue, you will need to check your code to ensure you are submitting the correct value. Only zero or positive integer. Unfortunately, we are unable to process transaction values outside of these ranges. The Vendor or Vendorname format is invalid. The ReleaseAmount field must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. e card issue number length must be one or two digits long and entered exactly as it is displayed on the customer's card. For example, it cannot archive an incomplete transaction into the reporting tables. You will need to contact the Sage Pay support team to notify them how you generated this error message to enable them to look into the cause further and escalate to their live development team. You will need to use the previous card if this was a replacement card issued by your card-issuing bank. Basically, if the feature is supported, THEN the response code is 206 and the response contains HTTP header Content-Range with info about the bytes included in the response. Please ensure that you are sending the correct value in the TxType field. The ApplyAVSCV2 field can only ever contain the following four values : 0: Use the Default setting on your account 1: Force the AVS/CV2 checks and use the appropriate rules 2: Force No Checks for this transaction and ignore the rules 3: Force the AVS/CV2 checks but DO NOT wish to apply rules. If you believe this account should not be closed we will be able to investigate this issue further immediately. The Transaction was Registered Successfully with Sage Pay. Unsupported Media Type :The request was unsuccessful because the entity of the request is in a format not supported by the requested resource for the method requested. There is not really any big negative to having the CSM enabled. You will need to check your code to ensure that you server doesn't send more than 200 characters each time. Open the Run Dialog Box by pressing the Windows + R button of your device keyboard, type msinfo32 on the Dialog Box and press enter to open the System Information window of your device. The NotificationURL which you have provided is not recognised by the Sage Pay servers and therefore we cannot send you all the transaction completion information.
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