A doctor cannot be You or a member of Your family. Then I looked on Trustpilot at their reviews and really started to worry! My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. You may also wish to resell your tickets if you cannot use them. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. means cancellation or significant delay of flight(s) which. As it got closer to Christmas I started to worry, as they were to be presents. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Stick to Ticketmaster. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. You may also wish to resell your tickets if you cannot use them. There is no customer service centre you can call, just an automated voice call telling you to email. Check to see if they have an online lodge system. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. I'd be interested whether this is something the ACCC would be interested in. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Please comply with any stated ticket limit for this event. I have now been trying for a refund for 6 months. I've purchased a ticket and my event is tonight! These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. What the hell is that? Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? If you've forgotten your account details, never fear we also . What gives? , please contact the Customer Service team directly for further advice about your Refund. Where a Ticket is offered for sale, sold or The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Attend participate in, take part in, use, or be present at. (Receipt required for Doctors note refund up to 50 or equivalent). Safe, Fast and Verified This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Travel insurance and COVID-19: what you need to know. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Their customer service to follow up and right the problems is poor. I have now been trying for a refund for 6 months. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Fire A report from the fire service and/or police. Emergency Services Police, Fire and Rescue Service or other Emergency Services. How did this happen? They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Conditions that are unpredictable and the event is more than two months in the future. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. So thanks very much! I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Do I need any special hardware or software for print at home tickets? Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. No way to recover tickets. Years ago I did a few days temping at Tiketek. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. They stole my money too. Our integration means you can list tickets for resale directly from your Ticketek account. Attendance at business meetings and business travel. and subject to change at any time. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? They rapidly charged my credit card, then didn't provide the tickets. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Press question mark to learn the rest of the keyboard shortcuts. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. means a requirement to move address imposed on. On-top of that you cant call anyone to purchase ticketsTerrible. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Voluntary relocation or where you are changing employer for a new role. I recognise the terms of service were available, but nobody reads those. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. What is the Ticketek Marketplace Terms and Conditions for? Share. Might be worth looking into? Press J to jump to the feed. I tried calling, emailing before the show, had I had a response we would have made the show. NEVER NEVER again. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Proof that the passport has been reported to and cancelled by your Government Agency. They haven't responded to my emails! is cancelled, postponed or cannot be fulfilled by the. What can I do if my tickets are lost, damaged or stolen? Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. They need a better system and more staff it seems. Why are there multiple listings for the same event at different prices? This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! is cancelled or postponed by the provider. We may consider other Emergency Circumstances at our discretion. Any vehicle You plan to use during the Booking. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. If there is a financial failure of any Transport provider. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Please also read the General Conditions of Refund. What should I do? Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. What will a Marketplace ticket look like? To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Sell tickets directly from your Ticketek Account. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Sell tickets directly from your Ticketek Account. I am trying to buy tickets but it says unable to lock the ticket. Voluntary relocation or where you are changing employer for a new role. means weather where a Government Agency has issued warnings not to travel which mean. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Hands down. What happens to my money when I buy a ticket? Buy guaranteed tickets for sold out events at a fair price. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Lost a baby recently? I got tickets to a concert from ticketek that got cancelled of covid. If enough people do it they'll be investigated. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Clunky unhelpful booking site for Mary Poppins Melbourne. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Abusive partner? Reddit and its partners use cookies and similar technologies to provide you with a better experience. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication More Info. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount A copy of the travel warning from the Government Agency. No contact, no reply, nothing.You have stolen money from thousands of people who need it. etc.WHERE IS THE ACCOUNTABILITY? Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Youmade an unsuccessful request for annual leave for the date of theBooking. Cannot add tickets to wallet. Download the Ticketek App & add your ticket to your wallet now. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. How insensitive is that. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. (This can normally be obtained from the transport companys website). Worst website and app I have ever used!!! Would I ever get the tickets! Ticketek is selling for the following venues only. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. failed the examination previously and had to re-sit. :(, tails, they sent an email saying they has processed the refund.
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