GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. Youll see this error when youre trying to set your marketing message preferences, either during first-time set up, or via the settings page. VC001, VC004, VC005, VC006, VC007, VC008, VC009, VC011, or VC014. You get this message if you've tried to log in but you've used the wrong username, password or both. To see our list of supported Internet Browsers, visit Setting up the BT Sport online player>. Here's how to add an account on My BT for BT Sport to update your BT ID if you've successfully ordered BT Sport and received your account number. If you'd like to look up the code, please type the full error code in the box below. I logged a call with the support desk on Sunday but I haven't heard anything back. Your TV will need to be HD ready also. on If you cannot login to to BT email, or you are receiving server offline messages, then share exactly when Clarify math problems Once you've done that switch your TV box off and on again. BT Sport - VC018 Error Options Subscribe (RSS) Mark as unread Mark as read Float to top Bookmark Subscribe (email) Mute Print this discussion BT Sport - VC018 Error GustopherT Explorer Options Mark as unread Bookmark Subscribe Mute Subscribe (RSS) Permalink Print this post Report post 18-06-202204:41 PM However, this version of. What do the BT TV error codes mean? If you still see the error message then try restarting your equipment by following these steps: Check your software version is up to date. Close the app and re-start or re-install the app. Go to Solution. I can't seem to get this working? Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. 18-07-2020 You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. TSG can be contacted between 9am to 5pm, Monday to Friday, on 0844 247 0024, Restart your TV and when the TV turns back on, restart your TV box, Remove then re-insert your HDMI cable from both ends at your box and TV, or AV Amplifier if you are using one, If you have a SMART TV please make sure that the TV software is up to date, If youre connecting via an HDMI switch or AV amplifier make sure that the software for this is up to date. Operating system = Windows 10 Home version 2004, browser = Edge version 88.0.705.56. The new BT Sport help tool is available to all sport customers. Try pressing the following key code to take you back to the menu. Go tohttp://bt.com/eesportto check, After setting up your BT ID, you'll need to validate the email that we send you by clicking on the link (please check your junk folders for the email). I have just purchased a IPad Air and was trying to watch the BT sports app to find that it shows an error code VC086. Simply click the link below and give it a go. If your device falls into one of these categories, youll need to try a different one. Only the best USA VPN can mask your actual IP address and replaces it with a UK IP address. This button usually has an icon like below and can also be called Input, Mode' or 'AV'. If you still don't get a PIN: If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. Your BT Sport account may take up to 24hrs to activate, so please be patient. 03-07-2020 If you do want the tv channels, try turning on the "antenna out" option on in your settings menu, that could help signal quality. The BT Sport online player uses cookies to enable a high quality viewing experience. Please follow the instructions below for your browser: VC018, VC021, VC022, VC024, VC025 or VC026. Just plug your aerial lead directly into your youview box and don`t bother with the aerial back to the TV. Click on My BT in the on-screen message and well help you to complete the process. IVE BEEN MESSING ABOUT SINCE 10AM TRYING TO WATCH MAN UTD GAME, WHICH SOUNDS (ON THE FFFING RADIO!) Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. Please check your WiFi or mobile connection then try again. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. Announcements, Guides & Community Updates. If you're connected to a public wi-fi service, please ensure you're properly online with that provider and try again. Please click the link below to get started: Can I watch BT Sport in more than one room? NCE-001 error code Now retest the channel, If you're using a SCART cable, try using an HDMI cable for the best viewing experience. This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. You can only watch programmes on the BT TV App in the UK or EU. Make sure youve enabled location services for the BT TV App in your device settings. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Your settings should now match the picture shown below, Make sure cookies aren't blocked (as shown in the picture below), Under History, select Use custom settings for history from the drop-down menu, Put a tick in the Accept cookies from websites option, Select 'Always' from the 'Accept third-party cookies drop-down menu, Select the Accept option under 'First-party Cookies' and 'Third-party Cookies'. You'll have to login again before attempting playback. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. These will help you reset your your details so you can log on to the BT Sport online player again. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. Wait for ten seconds and then reconnect the Hub. Please go to BT TV App login help for suggestions on how to resolve this issue. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. You might have to wait about five minutes before you try watching again. can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. Get help with logging in to your BT email account and tips on fixing common log-in problems. You can only watch programmes on the BT TV App in the UK or EU. BTP-955, BTP-956, BTP-967, BTP-1050, BTP-1051, BTP-115B, BTP-202, BTP-15000, BTP-15001, BTP-16002. If you'd like to look up the code, please type the full error code in the box below. 04-02-2021 DO NOT try to create another BT ID username and password while you're seeing this error code it may cause further problems. Something went wrong. When watching live rugby via the BT sports app(on a Samsung A53) I get a error code of VC018. If your speed isnt fast enough, please get help improving your speed or if you're watching in HD, you could always try watching the SD version of the channel instead. 5. By switching on your TV first, then your box, it might fix the problem, It could be a problem with your TV or TV box. I have a problem with my BT Sport App on a smartphone or tablet. It should be connected with an ethernet cable rather than powerline adapters, If you're watching an HD version of a channel, switch to the standard version, i.e., BT Sport 1 instead of BT Sport 1 HD, If you are still seeing this error then please contact the. This happens because of an issue with your internet connection. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. 06-04-2021 Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. If you're seeing one of these errors, there's a problem with the BT ID details you're using. Please try a wi-fi connection instead. DarrenDev. Enjoy up to 10% OFF on selected Bt Sport final sale items while supplies last. Remember, you can always change your settings back after youve finished using the BT sport online player. ACCORDING TO TECH SUPPORT THIS CODE DOESNT EXIST!! on Welcome to the Community and thanks for taking the time to post. You'll need to wait until the next day before you can request a new validation PIN again. If you want to record you'll need to get a box with a built-in recorder. Check your 4K recordable TV box is connected directly to your Hub with an Ethernet cable. This error message is displayed if you have the TV box which doesn't have recording capabilities. Tips if you're connecting to the app over a 3G or 4G mobile connection: Check you've turned on mobile streaming. These error codes relate to the enhanced video player and occur when content is unavailable. If you enter a password incorrectly 3 times within 15 minutes your access will be blocked for 15 minutes. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. Thanks in advance Solved! If you still have the same problem try, Try reversing or using a different HDMI cable between your TV and TV box, It might be a problem with the TV and TV box communicating with each other. If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. 04-02-2021 problem on the comuncation for the signal of the motor/limit switch 1. The help tool can quickly get you back up and running again. motor/ limit switch 1 not connected. Wait for ten seconds and then reconnect the Hub and modem. 9h14, https://www.bt.com/sport/watch/live-now/bt-sport-1, on VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU.