Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Get the latest Health Trends & Insights news in your inbox. They have a long history of giving back, engaging with local. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. I have been instructed a different way to close the account each time I call. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Fleet cards go by a few different names. Portland, ME USA 04101. Where does it work? WEX fleet cards are used by more than 11 million vehicles worldwide. We're happy to help. See this page to learn how we support our operations. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? The standard Wex, Inc. NO, because they want me to jump through another 50000 hoops!!! A fleet fuel card is a card used to purchase fuel from a gas station. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. Would like to join in class action suit. Most often, people choose Report Only, so the drivers name only appears on reports. The due date was 1/20/2023. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. I am the bookkeeper for a company vexed be WEX. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. They now want a detailed receipt. Can you imagine what they are charging retailers to be able to take the card? In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Contact Support. EMV Credit Card Machines Just give me my money! With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Where does it work? To edit a policy, select it in the Policy Number drop-down. Receive your Esso Card Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. LOL. Scammers!!! However, you can get an idea of the interchange rates you can expect to pay. In the Issue To field, enter the payeefor example, the driver or merchant. Under the Contract ID drop-down, choose the account from which the money code will be drawn. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. How does it work? Some cards can be set to require the employee to enter mileage at the time of purchase. Worst gas card ever. Then they lied again about how I would get an email from their fraud dept resolving this. Apply Now! Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. This type of billing is unethical at the very least. However, Visa and Mastercard offer their own fleet. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Finance. This is our complaint on WEX, Inc. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Choose the new status. Get special fuel discounts and save on products and services for your business. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. This even applies to co-branded cards. Unethical? In Report Value, enter the drivers name. Click Save, then confirm the information. I think this would be great for our business! Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. High-risk merchant services provided through Electronic Merchant Systems (EMS). Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Here Are The Processors Who Don't Hide Fees. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. WEX is the worst! Click Issue Money Code. On the Card Details screen, set up the info needed for this card, including policy number and card status. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. No way to set up an auto pay. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. The Problem is this Wex froze my credit card HSA account they want receipts. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Processing statements are intentionally complicated so that they can overcharge you. In the beginning, the gas card seemed to be beneficial for my business. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. As a result, standard interchange rates that are the standard of such networks are not applicable. UPDATE: Not menti. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. * Required Field First Name * Last Name * Business Name * State / Province * Instead, youll be charged a percentage and may be assessed additional costs by your processor. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. I am being told that all is done by email and there is nobody I can talk to over the phone. These self serving morons could have left my employees stranded without working fuel cards. How does it work? EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Fleet Cards What is a fleet card? WEX, Inc. Im now on my 3rd time submitting the form to them. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. In today's video, I am talking about the Wex Fleet card. Enter a brief description of the new policy, then click Create. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Karma wins in the End Fraudulent? It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. If you need more information, you can input your business info here and contact us for assistance. Click Authorize Payment and confirm the payment info. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). AVOID THIS COMPANY AT ALL COSTS. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). They are nightmare if there is a problem. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Our card works at a variety of merchants. Look for the QBO file you saved in Step 1 and then select Open. The Verifone machine is universal, and can be used with many different processors. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Murphy USA participates in several programs that offer you discounts on fuel. I have been trying to get my claim processed for a month now. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Fleet cards require using equipment that can support enhanced data. In the Policy Number menu, choose the policy that will receive the limit. 3 reasons we see people flipping to a fuel card: Apply Now Audit Your Current Statement To Find Its Hidden Fees. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Your email address will not be published. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. WEXs unethical business practices have negatively impacting my credit as well. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Who do I contact? See Which Processors Offer No Monthly Fees And No Contracts. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Our card works at a variety of merchants. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Merchant Cash Advance Deny most claims with no reasons. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. In the Funded Amount field, enter the amount of the money code.