Since the mouse is usb connected, there will be no problems with sharing the device. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). and was challenged. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. AnyViewer is a safe and reliable remote access software for Windows. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. The Addon "3dxInventor" is NOT installed. Open the app to see if Splashtop runs as intended. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. To continue this discussion, please ask a new question. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. There are some additional options under the Settings menu. And what are the pros and cons vs cloud based. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. To continue this discussion, please ask a new question. Whoopee! Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". 2. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Working remotely from your iPad and iPhone just got a lot easier. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). (Idk why) Wait for Windows to detect the mouse again once the installation is complete. I thank God everyday you were born. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . The user goes to the web page and downloads and runs the app. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Connect to the target computer. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). I'm excited to be here, and hope to be able to contribute. This is the contextual mouse cursor. Where have YOU been all my life? comes to mind. This topic has been locked by an administrator and is no longer open for commenting. Copyright 2023 Splashtop Inc. All rights reserved. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. In your Splashtop Account Settings, you can enable Two . Any way to make it not dissappear. Automatically lock remote computer when disconnected. What are some of the best ones? Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Step 3. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. This means the IT department or company managers also have the same sort of computer access they have at a physical office. Microsoft MVP: Office Dev Now hopefully you understand why i said "can you use VNC?". This has been bugging me since recent windows update. In the upper right you can access your account information and subscriptions. Click or a mouse, which will open up to visit the house, but if i can As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. After LastPass's breaches, my boss is looking into trying an on-prem password manager. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. thank you !!!! 2) Select your language preferences, and click Next. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Security Choice of whether to request permission from the user when someone tries to connect. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . As you try to remote in using Splashtop into the console session, the RDP will disconnect. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Thanks for the comment made me laugh and glad it helped end your frustration. As long as you do NOT log into the Windows They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? "My response frustrated you because you were under the cosh" is incorrect. Reinstall Google Chrome. console session, and then switch to the RDP session, then Splashtop & RDP Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Welcome to the Snap! Please note: You can switch the setting back to extend these displays upon returning to the office. 3. (since I got my Surface Pro 4). Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). The cursor only appears while in the ribbon. My name is Helga York. Yes No AM ambercalm Replied on October 4, 2016 Mouse pointer disappearing when using splashtop for extended display. Its work when I change the guest os one. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. Solution 1. Automatically blank the remote screen when connected. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. You can do this by disconnecting the mouse from the USB port and plugging it back in. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. I can feel the pain you were in and really glad I was able to help you fix it! "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." 5. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Check through the settings and adjust any you want to change. So, can any other Splashtop users verify that this scenario works? '"Oh, I understood that completely when I first read it. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Any quicker keyboard shortcuts? Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. So glad I googled this and found your answer, its been so annoying! Please help attach logs in your ticket. We all make mistakes like YOU did. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. On my way to go nuts during a technical emergency during the crismas. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. The user only has to run the app, there is no install process. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Sorry JR Im still on my learners plates when it comes to Mac . In this article, we've seen how to get set up with Splashtop SOS. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Keep your computer ON and make a successful connection, then shut down your computer (power off). If so, you may need to enable an HID emulator. Sadly this doesnt work for me. Hope this helps someone else besides me, who likes the original white cursor scheme. However, if you'd like a free alternative, we have mentioned one in the article itself. I have a system with me which has dual boot os installed. Create a new remote connection to the Windows machine and start printing. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Think this help any others like me. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. File transfer is supported in version 2.6. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. done in the video is exactly as described. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. perfectly!Why didnt mouse click not working on desktop but works on task bar and elsewhere. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? I was about to start digging into Citrix settings. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Ok, so it's a touchpad issue. It usually happens when I go back to the RDP session from my local computer. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work.
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