Additional information can be found in our FAQs and on the ticket details pages. Knotfest Japan Tickets. 'It's clear as night and day the 2020 event is cancelled.'. We will not allow You to buy or sell tickets before You have registered with Us. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. The money belongs with you. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Provide the information they might require. your claim status, claim form or questions about when payments are Pretty straightforward, you'd think? 6.5 Tax Indemnity. You will receive an email notification from Viagogo explaining the same. viagogo is a global online marketplace for live sport, music and entertainment tickets. Mar 1, 2018. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 2.12 Seller Payment. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Andr Rieu Tickets. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Taylor Swift Tickets. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. This is so we can promote the sale of tickets and items that You list for sale. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. At no time do We provide the Buyer's payment information to the Seller. They take your money with no intention of even giving you anything for your purchase. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. The good date is 9/11/21, but the relisted my tickets for 9/21/21. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Generally; If an event is cancelled - you do not have to do anything. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 'Such tickets will become void and the ticket holder refused entry to the theatre. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. By Rhona Shennan 23rd Jul 2020, 3:38pm Elton John Concert Tickets; Andr Rieu . 5.1 Investigations. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Please note this does not include any Tax that may be payable on fees We are required to pay. 6.7 Third Party Information. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. When Your Event is Canceled or Postponed. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. We will also add Tax on our fees as applicable. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 4. . Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. You may only use the Services if You can legally enter into and form binding contracts. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. 3.Click Dispute a Transaction. I bought tickets for Rammstein before the pandemic and they would not refund me. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. 3.4 Indemnity. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. By clicking a link you are consenting to this. Welcome to viagogo's online ticket exchange (the "Site"). Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. However during the pandemic the response times may slow down. 6.6 No Agency. 2.4 Listing. 2.7 Payment Authorisation. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. I have been fighting with viagogo since October of 2021 with an canceled event. We cannot control the policy of third-party resellers.'. Are you still waiting on a ticket refund for an event canceled due to the pandemic? We will contact you. Case Name & No. Our guarantee does not affect Your statutory consumer rights under UK law. Instead, it sat on your $2,031. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. I was promised a refund because the tickets I bought were corrupt. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. 3. You may find other users information to be offensive, harmful, inaccurate, or deceptive. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Not only no refund. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! The organiser will tell you how to get a refund. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. This article is published to give you an update regarding the class action filed against Viagogo. I haven't received an email confirming my order. In the event of a postponement, refunds are not granted. As well as was able to select what section I wanted to be in for the price I had selected. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. 5.4 Making Adjustments. Which? I have no ideal why a law suit has not come up sooner. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . 2.18 Merchant Description. Romeo Santos Concert Tickets. 2.3 Username and Password. If your event has been postponed, you do not need to return your ticket. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Leave us a message by clicking the Contact Us button. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. When listing seated tickets, all tickets in the same listing must be consecutive seats. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Rufus Du Sol Tickets. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Viagogo is a ticket marketplace for concerts, sports and theatre events. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 3.1 Accurate Descriptions. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. However, despite the official announcement . Taking this information, will will help rectify you complaint! 2. You agree . However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports.
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