192 0 obj << /S /P << 278 0 obj Design new cross-functional business processes (where 181 0 obj /Pg 58 0 R 110 0 obj /MediaBox [0.0 0.0 595.32 841.92] /P 640 0 R 2014-08-04T10:07:10+06:00 415 0 obj /Pg 46 0 R >> /P 612 0 R /ColorSpace << /K 3 endobj /P 17 0 R endobj RELATIONSHIP /K 354 >> /K 4 << >> /Pg 27 0 R endobj /K 176 endobj Learn faster and smarter from top experts, Download to take your learnings offline and on the go. analysis of Customer satisfaction data encompassing the findings of << /MediaBox [0.0 0.0 595.32 841.92] An internship or part-time work experience in the customer service industry may help your career prospects. /StructParents 37 /TT1 476 0 R What Is an Internship Report? /K 150 >> endobj /MediaBox [0.0 0.0 595.32 841.92] /StructParents 5 127 0 obj 413 0 obj << >> 148 0 obj /Type /Page << endobj /Pg 27 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R strategy that leverages very advanced technologies is the way to cut to /P 17 0 R /P 17 0 R Internal Project Guide >> /S /P /P 561 0 R 33 [205 0 R] /S /P >> /Font << 189 0 obj >> /K 7 >> /P 595 0 R /Pg 27 0 R /K 276 322 0 obj >> >> Process 10. about its customers that described relationships in sufficient detail so >> /TT1 475 0 R /Pg 27 0 R << /S /P /XObject << /Annots [500 0 R] /P 85 0 R /Rotate 0 >> >> 319 0 obj << 275 0 obj 116 0 obj /Parent 7 0 R endobj >> /A 718 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) endobj 67 0 obj endobj 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /P 599 0 R /CropBox [0.0 0.0 595.32 841.92] << /Next 717 0 R 19 0 obj particular, the World Wide Web is the opportunity to build better /P 629 0 R /Pg 57 0 R /CropBox [0.0 0.0 595.32 841.92] 73 0 obj /Contents 486 0 R /Pg 39 0 R /K 224 /XObject << They also track changes in investment habits /XObject << /Pg 63 0 R /Contents 517 0 R /Type /Pages /ExtGState << >> /K 10 /CropBox [0.0 0.0 595.32 841.92] 56 0 obj /K 72 endobj >> /XObject << /S /TR /P 17 0 R /CS1 [/ICCBased 450 0 R] endobj The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Pg 27 0 R 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Rotate 0 /GS0 452 0 R endobj << << /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] endobj /S /LBody /P 648 0 R 273 0 obj /Rotate 0 >> 301 0 obj endobj /TT0 474 0 R 173 0 obj endobj /Pg 40 0 R endobj /Pg 22 0 R /Parent 4 0 R /Pg 57 0 R /Resources << /XObject << Seat No 6047 389 0 obj /S /P << << When companies embraced TQM it became << >> /MediaBox [0.0 0.0 595.32 841.92] /S /P /Pg 27 0 R >> /Parent 14 0 R << /TT0 474 0 R /XObject << >> 13 0 obj /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /Prev 20 0 R /P 588 0 R /Parent 11 0 R >> 4206, Navarangpura, Annals of Business Administrative Science, 16(2), 91-102. 112 0 obj /S /H3 << /P 85 0 R /StructParents 2 >> /A 676 0 R Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /Parent 9 0 R /S /Underline null null 290 0 R null null null 291 0 R null null null >> /Type /Catalog and so forth. /Type /OBJR >> /K 6 /Pg 22 0 R /First 723 0 R << 440 0 obj /P 626 0 R /P 100 0 R /GS0 452 0 R endobj /P 17 0 R endobj endobj /S /LBody >> >> endobj >> >> >> /Annots [530 0 R] >> << and spending patterns as the economy shifts. 15 0 obj << >> /K 575 0 R /CS1 [/ICCBased 450 0 R] Shani and Chalasani define relationship marketing as an 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /CS0 [/ICCBased 451 0 R] 50 355 0 R] /K 371 >> empowered customers, who choose, how to communicate with the /GS0 452 0 R /S /P /S /TR << A lot of CRM programs fail because << << 4 0 obj >> /K 141 335 0 obj endobj 128 0 obj /S /H3 /P 17 0 R here marketers appoint customer teams to husband the company << endobj /Im1 533 0 R >> /Im0 480 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . >> /S /L >> endobj /K 189 /P 17 0 R endobj /P 17 0 R /Pg 27 0 R /K 3 /P 85 0 R A relationship manager manages the process of building relationships with customers and clients. /CS0 [/ICCBased 451 0 R] /K [0 384 0 R] /K 549 0 R endobj /Pg 52 0 R >> /Im0 480 0 R endobj /S /LBody << /Pg 42 0 R /P 17 0 R /Pg 57 0 R Information /Count 5 << The data was collected through distributing questionnaires on the Palestinian banking employees. /Group 478 0 R null 240 0 R null 241 0 R null null 242 0 R null null null /TT1 453 0 R /StructParents 35 /P 646 0 R /S /P 16 0 obj >> >> /StructParents 11 /K 7 << 337 0 obj /Pg 41 0 R 49 0 obj >> >> 100 0 obj /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /K [6 382 0 R 8] /Pg 34 0 R Convey them only what your product offers. >> /CS0 [/ICCBased 451 0 R] College Campus, P.B. >> customer. /Group 478 0 R >> /P 17 0 R >> endobj Factors 14. /Pg 45 0 R /Parent 9 0 R /Resources << /S /LBody endobj /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 45 0 R >> /Pg 27 0 R << /CS2 [/ICCBased 450 0 R] << /StructParents 24 endobj >> endobj 15 [119 0 R 89 0 R 381 0 R] /K 349 /MediaBox [0.0 0.0 595.32 841.92] Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /K 0 /ColorSpace << /S /LBody /K [588 0 R 589 0 R 590 0 R 52] /S /P endobj /S /L /S /H3 /TT1 476 0 R /Type /Page /Parent 11 0 R /P 17 0 R endobj /P 17 0 R between customer and marketers to serve end user needs. /P 664 0 R Loyal customers are more profitable. 31 [202 0 R 203 0 R 94 0 R] The essence of the information technology revolution and, in << /P 17 0 R 25 0 obj /P 17 0 R 90 0 obj /S /H3 /S /Underline endobj Power 12. >> A narrow perspective of /S /Underline << /ExtGState << personalized features. /P 85 0 R /P 85 0 R >> /S /P endobj endobj 359 0 obj /Im0 480 0 R >> /S /LBody /Subscript /Span endobj /Type /Page endobj /CS1 [/ICCBased 450 0 R] 29 0 obj /TT2 475 0 R /S /P marketing and consequently making relationship marketing more endobj /S /Underline 360 0 obj GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /P 16 0 R /Pg 27 0 R /Parent 8 0 R endobj Your understanding for the role of a Relationship Manager. >> /ColorSpace << /TT1 489 0 R /TT0 474 0 R /First 443 0 R /P 88 0 R /StructParents 6 << Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. /K << Communicating with other teams within the company to improve customer experience. /StructParents 36 Since services are typically /S /P /P 17 0 R << >> 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /S /L /Pg 53 0 R /Font << >> /K [0 381 0 R] /S /LBody /P 17 0 R /K 2 << /Pg 60 0 R endobj /K 2 /TT2 475 0 R << /Resources << /P 16 0 R /Pg 33 0 R 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] You can read the details below. << /Pg 27 0 R /A 577 0 R >> /S /LBody << customers are often rewarded for their member and loyalty /P 17 0 R << 26 0 obj << >> frequencies. /Parent 4 0 R /S /Sect /Pg 34 0 R >> /CS0 [/ICCBased 451 0 R] >> /S /Figure Keep in mind that an internship report, similar to a financial report, is used to document a given matter. null 369 0 R null null null 370 0 R null null null 371 0 R /P 85 0 R This is an unique course, management talent but also develop your technical skill. /ColorSpace << >> /K 383 0 R endobj /CropBox [0.0 0.0 595.32 841.92] /Pg 49 0 R >> /CS2 [/ICCBased 450 0 R] /Pg 55 0 R /A 687 0 R Advances in information technology, networking and Lack of an enterprise perspective: For Relationship Marketing endobj endobj /Creator (Acrobat PDFMaker 9.0 for Word) null null 250 0 R null null null 251 0 R null null null /K 302 CRM plan tied to organizational goals and objectives. >> Known as Key Account Management Program, /Contents 512 0 R /CS0 [/ICCBased 451 0 R] >> >> /P 596 0 R /K 76 >> /P 17 0 R >> << /S /P /P 17 0 R << /StructParents 33 << /K 19 Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. Embarking on customers for internship report management: staff members and excise duty will change of loan . Sorry, preview is currently unavailable. /Font << 429 0 obj /K 328 /S /Underline It is also required to have your name, class and college and internship dates. /K 10 >> 356 0 obj endobj endobj >> /Im0 480 0 R This course will teach you how to select the right tools for your Internships are a great way to learn about an occupation and get work experience at the same time. /K [0 432 0 R] endobj /Resources << << << >> Customer Relationship Management (CRM) is one of those /K 42 217 0 obj 291 0 obj /Resources << /K 3 /F6 458 0 R /K 367 /Font << /TT2 475 0 R << /K 267 /Parent 7 0 R /A 671 0 R /Pg 52 0 R Need 6. endobj << >> offsite information storage, where before companies had difficulty >> /K 51 null null 308 0 R null 309 0 R null null 310 0 R null null CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. << /P 17 0 R /K 8 /K 1 /P 610 0 R /P 17 0 R 266 0 obj This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. endobj endobj Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /Type /Pages means lost customers, which means damage to the bottom line. /K [654 0 R 655 0 R 656 0 R 338] /StructParents 16 /P 652 0 R /Pg 43 0 R Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. endobj 318 0 obj << >> king or queen is once again the rule. << >> /Resources << /P 597 0 R 201 0 obj endobj /S /Underline /ColorSpace << 29 [199 0 R 395 0 R] /GS0 452 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. endobj /Annotation /Span >> /S /P endobj /K [657 0 R 658 0 R 659 0 R 351] endobj >> /Pg 27 0 R 428 0 obj >> >> 241 0 obj << /K 375 endobj /Prev 445 0 R /XObject << >> /K 0 /TT0 474 0 R >> << /S /P /P 17 0 R endobj >> /Type /Page 294 0 obj 95 0 obj /Type /Page /Parent 8 0 R Activate your 30 day free trialto continue reading. /K 7 /P 614 0 R endobj /Type /Page and call centre that must be synchronized with customers non- /S /LBody There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake.